Client Expectation Management
7 Easy Steps to Creating Clients For Life
If you don’t know how your work contributes to client’s strategic goals, how can you keep your clients for life?
Do you know that it costs ten times more to get a new client than it does to keep your current client?
- Are you an IT professional who is an expert in “fixing problems” but can’t seem to ever satisfy your clients?
- Are you a high energy entrepreneur who wants to expand revenue opportunities among existing clients, and not be on the run for new clients?
- Are you a coach or consultant who is constantly worried about where your next client will come from?
- Are you interested in learning how to successfully manage client expectations?
- Are your clients shifting priorities constantly and you don’t know how to negotiate?
If the answer is “yes”, the problem isn’t your work ethic, it’s your management style.
Learn to Manage Your Clients!
Entrepreneurs or client-facing professionals who are building a business tend to be project focused instead of client focused. By changing your perspective from the “job” to the “relationship” you can position yourself as a key player in the client’s business plans; a player that the client can’t live without. Done consistently, IT Professionals, entrepreneurs, coaches and consultants can build a strong pipeline of business where cash flow is reliable and consistent.
Clients look to vendors to support their navigation through changing business landscapes. Transactional thinking, task orientation, and passive order-taking alone do not translate to customer loyalty.
This course, also titled Consultative Solutions, is unique because it teaches short cuts to using brokerage analyst reports to understand client industry and business results, and how to align your work with client goals.
7 Step Workshop Strategies include [case studies and your real-life business problems]:
- Defining your clients and your role
- Understanding client needs and expectations
- Delivering results
- Working strategically with people
- Managing client interaction
- Profitable problem-solving techniques
- How to make yourself irreplaceable
TITLE: Client Expectation Management – Consultative Solutions – How to Become a Business Consultant
COURSE #: L6
DURATION: 2 Days (Duration can be customized to client’s needs)
Who is it for?
Professionals working with clients — marketing, Project Managers, I.T. professionals.
We’re here to help!
Contact an executive training consultant today to discuss how to become a business consultant.
