Listening and Questioning – Interpersonal Skills
There is a big difference between hearing and listening
TITLE: Communications – Listening and Questioning Skills
COURSE #: L5
DURATION: 1 Day (Duration can be customized to client’s needs)
Build good interpersonal skills to gain great business relationships.
- Have you ever been told, “No this is not what I asked for. You spent a great deal of time doing this great job. But I don’t want this?”
- Has your client sometimes asked, “why didn’t you tell me before, if you didn’t understand me?”
- Has your boss told you before, “If you mean No, don’t say Yes?”
- Do you know silence means understanding and acceptance?
- You answered a question in a presentation, and person in audience said, “No, I didn’t ask that!”
To listen to co-workers and clients are keys to success. Benefits of this training travel beyond the office, permeating all kinds of communication.
Key points of the training include: basics of listening, critical thinking, understanding client issues, how questions build trust, and types and specific techniques of questioning to evoke clear answers and more. Tips on listening during a virtual or online presentation are also provided.
Who is it for?
Every member of your professional services team will benefit from listening and questioning skills training.
We’re here to help!
Contact an executive training consultant today to discuss interpersonal communication training for you or your organization.
